- Author(s): Howard C. Berkowitz
- ISBN: 9780471099222
- Publisher: Wiley
- Edition: 1
- Date: 15 May 2002
- Pages: 592
To be competitive, service providers cannot customize every installation but must simultaneously offer services that meet a wide range of perceived customer needs. This guide shows commercial service providers and equipment vendors how to build competitive service offerings for enterprise-specific needs.
- Provides vital technical and business guidance to the service provider marketplace
- Explains how to satisfy the customer's specific needs in data, voice, and/or video
- Enables readers to gain the upper hand in submitting the most competitive service network bids and service level guarantees to customers
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